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NHSmail is a free, secure email system that is available to all CQC- registered care providers in England who have achieved Approaching Standards on the Data Security and Protection Toolkit.
Our team supports Care Providers to enable them to use secure email to communicate with GP practices and other health professionals. NHSmail is the secure email provided by NHS Digital for all social care organisations.
How to update your NHS account information
How to unlock your NHS email if your phone number linked to your account has changed
How to request an audit of your shared mailbox
How to regain access to your shared mailbox and create new NHSmail accounts
How to reenable and disable an NHSmail account
How to password reset your NHSmail Account
How to login to your inbox and review your email
How to complete the NHSmail social care provider registration portal
How to check if your social care site has registered for NHSmail in the past
How to check if you have access to your shared mailbox
How to add your NHSmail email to Outlook
How to add and remove NHSmail accounts to the shared mailbox via Helpdesk
How to add & remove NHSmail accounts to the shared mailbox if you are an owner of the shared mailbox
Contacting the helpdesk telephone Guide
If you are interested in finding out more around our NHSmail support offer, then please complete our form by clicking here. Alternatively, you can email us:
nwicb.digitalsocialcare@nhs.net