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NHS.net Connect (formerly NHSmail) is a free, secure email system that is available to all CQC- registered care providers in England who have achieved Approaching Standards on the Data Security and Protection Toolkit (DSPT).
Our team supports Care Providers to enable them to use secure email to communicate with GP practices and other health professionals. NHS.net Connect is the secure email provided by NHS Digital for all social care organisations.
How to update your NHS account information
How to unlock your NHS email if your phone number linked to your account has changed
How to request an audit of your shared mailbox
How to regain access to your shared mailbox and create new NHS accounts
How to reenable and disable an NHS account
How to password reset your NHS account
How to login to your inbox and review your email
How to complete the NHS.net Connect social care provider registration portal
How to check if your social care site has registered for an NHS email in the past
How to check if you have access to your shared mailbox
How to add your NHS email to Outlook
How to add and remove NHS accounts to the shared mailbox via helpdesk
How to add & remove NHS accounts to the shared mailbox if you are an owner of the shared mailbox
Contacting the helpdesk telephone guide
If you are interested in finding out more around our NHS.net Connect support offer, then please complete our form by clicking here. Alternatively, you can email us:nwicb.digitalsocialcare@nhs.net