Ratification Date: 15/05/2025

Next Review Date: 15/05/2026

Hospital Admission Avoidance Numbers

 

 

Central Area and NNUH

  • For urgent advice from specific medical specialities please use the GP direct access phone line 01603 286666 and ask for the on-call speciality consultant.
  • If you feel that your patient could be seen in either the medical or surgical Same Day Emergency Clinic please use the GP direct access phone line above and ask for the clinician taking ‘admission’ calls who will be able to give advice and arrange a SDEC attendance if required
  • OPED admission avoidance 01603 646509
  • OPM call 01603 646504
  • Frailty phone line:  01603 286286 Ext. 6509. Age 80+
  • NEAT (Network of Escalation avoidance team):  0300 0247222 (see NEAT flyer for inclusion and exclusion criteria).

 

East and JPUH

GP Priority Telephone Line – 01493 603151

Available for GPs to speak to on-call specialty teams to refer patients directly

GP referrals to the Emergency Department

Please send referral letter to the Emergency Department as a PDF document to emergencyreferrals@jpaget.nhs.uk – Patients will be triaged by the Emergency Department upon arrival

GP referrals to Ambulatory Care (Medical SDEC)

Telephone referral via 01493 453255 ·Opening times Mon – Fri 07:00 – 20:30 and Sat/Sun 07:00 – 19:30 – Patients accepted by the Clinician over the telephone to be directed straight to Ambulatory Care, they do not need to attend the Emergency Department

GP referrals to Surgical Assessment Unit (Surgical SDEC)

Telephone referrals via 01493 452452 and request Surgical SHO on-call – Opening times Mon – Sun 08:00 – 18:00

GP Streaming Unit

In place only to support the Emergency Department – not a routine GP Surgery

Patients with Dental Problems

Telephone 111 to be assessed urgent dental appointment.

To access community services – East Coast Community Access (Referral Hub) | ECCH.

Please note a new telephone number: 03300 536028 / PIN 200577

 

West and QEHKL

QEH Same Day Emergency Care (SDEC).  GPs can contact SDEC to arrange a referral.  For more information call 01553 613077.

Rapid Assessment & Frailty Team (RAFT).  To access this service or to discuss a patient, please contact 01553 613813 or to speak to the coordinator of the day call 01553 613613 and ask for Bleep 2458.

Frailty Phone Line.  GPs can obtain telephone guidance in relation to frail patients by calling the frailty phone line.  To access this service, call 07966 881800.

Urgent Community Response (Admission Avoidance).  For 2 hour, 4 hour or 24 hour response contact NCH&C Single Point of Contact – 01603 518444 , Home first Hub – 01553 668603 or Social Care – 0344 8008020

Palliative and End of Life.  Norfolk Hospice Tapping House offer a Rapid Response Service which provides advice and support for any end of life patients between 7pm and 7am 7 days a week.  Call 07436 336422

 

Norfolk and Waveney wide

Professionals Line for referrals into secondary Mental Health Services Crisis Resolution Services : 0300 303 4418  Please be assured that this line will be answered by a Senior Mental Health Practitioner, dedicated to assisting with professional referrals to the crisis team.

Specialist Palliative Care 24/7 telephone advice service  – click this link for more information.

Norfolk – 0330 158 8011

Waveney – 0800 567 0111

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