NHS.net Connect Support 

NHS.Net Connect (formerly NHSmail) is a secure email service used by the NHS and other healthcare providers. It plays a significant role in facilitating communication within the healthcare sector.  It provides a safe and secure way to exchange patient or sensitive information with other health and social care professionals. 

NHS.net Connect is available to all CQC-registered domiciliary, residential and nursing care providers in England, regardless of whether they support local authority, NHS, or self-funded individuals. Providers must have attained the Approaching Standards on the Data Security and Protection Toolkit (DSPT).  

Benefits of NHS.net Connect 🤩 

• Enhances communication between healthcare professionals and staff across the NHS 

• Mitigates the risk of data breaches 

• Safeguards patient privacy 

• Compatible with various devices and platforms 

• Improves the safety, quality, and efficiency of information sharing between health and social care 

NHS.net Connect for Care Providers is managed by the National Administration Service (NAS).  

Guidance for Registering a social care provider with NHS.net Connect is available on their support hub Registering a social care provider with NHS.net Connect – NHS.net Connect 

Common Issues and Resolutions 💥 

Common issues can usually be resolved using the guidance provided on the support hub Support – NHS.net Connect 

Any further questions and issues relating to NHS.net Connect should be directed to the NAS 

Contacting NAS by email: helpdesk@nhs.net 

• If you have an NHS.net Connect account you should email from your NHS.net shared mailbox. 

• If you do not have NHS.net Connect you should use the email address registered with CQC 

Contacting NAS by phone: 0333 200 1133 

• If you have an NHS.net Connect account you should phone from the mobile number linked to your account. 

• If you do not have an NHS.net Connect account you should phone from the landline registered with CQC. 

Please note: 

Care staff that use an NHS.net Connect account as part of their work in a care setting, will need to use multi-factor authentication (MFA) when signing in. MFA simply means confirming your identity in a second way, such as through the Microsoft Authenticator app or a code sent to your registered phone, helping to keep NHS email and sensitive information secure.