Ratification Date: 09/04/2026
Next Review Date: 30/09/2026
The Oliver McGowan Mandatory training – Feedback and Evaluation
Oliver McGowan tier 2 training: Evaluation summary
“A highly valued and impactful learning experience.
The delivery of the Part 2 Oliver McGowan Mandatory Training on Learning Disability and Autism continues to be extremely well-received across both the 60-minute webinar and the full day face-to-face sessions.
Attendees consistently describe the training as informative, engaging, and highly relevant to their work. A key strength highlighted in both formats is the inclusion of experts with lived experience, who it was noted bring authenticity and a relatable perspective that makes the training relatable and impactful.
Attendees also praised the knowledgeable and enthusiastic facilitators, who create inclusive and supportive learning environments. Many participants noted that the session helped them to reframe their thinking around autism and learning disabilities, and to feel increased confidence in their approach to supporting individuals in their care.
Some attendees suggested improvements, including making the training more concise to avoid repetition, incorporating more interactive elements and adding in visual aids. A small number of participants also found the volume of content in the face-to-face training overwhelming at times.
Overall, the training has been recognised as an essential learning opportunity delivering both practical knowledge and meaningful reflection. Out of 7,909 evaluations completed, a significant 86% (6,793) rated their likelihood to recommend the Part 2 training to a colleague as 8 or higher out of 10.
What attendees are saying:

Changes staff tell us they will make following Oliver’s training:
🧠 Personal attitudes and beliefs
- Rethink personal philosophy on life
- Be more patient
- Be more understanding
- Recognise and address bias
🕒 Flexibility and inclusivity
- Be more flexible with appointments:
- Buzzer system for entry
- Allow family members to attend
- Offer double appointments
- Provide first appointment of the day
🗣️ Communications and engagement
- Use “Ask, Listen, Do” approach
- Listen more to family members
- Communicate benefits of the Health Passport & Annual Health Checks
🧰 Tools and adjustments
- Provide a sensory box (e.g., fidgets, ear defenders)
- Consider creative, reasonable adjustments
📚 Ongoing learning and support
- Book additional training
- Arrange desensitization meetings
Good practice staff tell us they will implement following Oliver’s training:
🧰 Sensory and communication aids
- Sensory boxes in GP practices and hospital areas
- Use of Makaton and Sign-along
🧪 Desensitisation support
- Desensitisation for procedures (e.g., blood tests, cervical smears)
🕒 Appointment flexibility
- Buzzer system for appointments
- Offering first appointments of the day
📂 Shared information
- Putting Health Passport on shared systems